On June 29, 2011, Ombudsman January Contreras submitted the 2011 Citizenship and Immigration Services Ombudsman’s Annual Report to Congress.
In her opening message, Ombudsman Contreras writes:
"In this role, I have had the opportunity to interact with people from around the world who have immigrated, or are trying to immigrate, to the United States. They never cease to inspire me…The Ombudsman’s Office has the responsibility for and privilege of helping…individuals, along with those who petition on their behalf, to navigate the citizenship and immigration process. On a one-on-one basis, we help resolve problems encountered by those seeking immigration benefits, and we make solution-oriented proposals to help improve the immigration benefits system."